Their personal at the check in and out desk were very polite as were the shuttle drivers. They were very accommodating of our needs. We had an early morning flight and live a couple hours away so drove up to the area the night before our flight and decided to park our car that evening instead of having to bother with it in the early morning hours. We recently used JFK long term parking while on a week long vacation. I was impressed with Mo's candor and desire to resolve this issue. You need to have a BACK UP NUMBER, or mobile text number unrelated to your hard wired phone lines. I am hoping that this situation has taught them a lesson- but I was satisfied with the attempt to fix the situation and appease the customer- this establishes trust and no doubt makes me more confident about leaving a valuable car with them.Īs I mentioned in my initial review- the drop-off experience was fantastic (and I had used them in the past and had a great experience overall) but the return home was terrible- but hopefully this problem has been rectified. He refunded my parking and encouraged me to please use the service again as this was not a usual occurrence. He was extremely apologetic, and instead of defending a situation explained to me that they intend on fixing the situation so it never happens again, and also that they will speak to the staff to learn how to handle situations better. A senior manager (not sure if he was the owner) Mo reached out to me via phone and email first thing the next morning. I posted that review the night it happened I was so furious. Well honest reviews hold people accountable. I posted a scathing review of my experience a few weeks ago when the phone lines were down and customers were left stranded in the cold with no way of contacting for pick up- and then the complete lack of customer awareness and smarts by the manager on duty in their office. Still the best at either airport hands down. We were just a bit taken back at the request for a tip.Īnyway, it does not change our feeling about the facility. I’ve never tipped the counter as I feel they make more than the drivers or share tips with them. I tip the drivers because they help of out and I’m sure they don’t make much. He then said, since you saved money, how about a $20 tip? I kinda laughed it off and left. The man behind the counter said “you have a free day coming to you, would you like to use it now?” To which I said sure. Both times we had just carry on bags and held them in our laps. For our resent trip (12/24-12/27), we tipped both ways $10 each to the drivers. Never do we tip the driver less than $5 whether they handle our bags or not. We have never had a problem with JFK or Newark Long term parking. I checked the car around and the mileage and everything seemed ok. Car was ready by the main office before we arrived. Took us another 5 minutes to get to the lot and then 2 mins to check out and get the car. He told me to be next to a gate outside and the shuttle arrived in about 5 minutes. So when I arrived back, I kept updating them on when my flight landed and when I collected my bags. I was given a number on a receipt card to call when I arrive back at jfk. It took me 2 -4 mins check in and hand in the car and another 2 mins to get in the shuttle van. I had my bro made a complete movie of the car with the premises and noted down the mileage. Next day, I arrive at the lot and everything went smooth and nice. So one day before my flight I decided to take the risk and I booked myself a reservation. I was traveling with a lot of luggage with my family and a cab was costing me too much. After reading the reviews from a lot of Airport parking services, including this one, I was not sure if I should park my car on any of the parking lots by JFK as this was the the first time for me.
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